FAQs

1. How long does it take to process my order?

We prepare all orders within 2–3 business days. You'll receive a confirmation email once your order is ready to be shipped.

2. When will I receive my order?

Shipping usually takes 7–12 business days, depending on your location and courier availability. You’ll get tracking info as soon as your order is on its way.

3. Why did I receive only part of my order?

To ensure faster shipping times, we sometimes send items in separate packages. If you haven’t received all your items yet, don’t worry—they’re on their way!

4. Can I return a product?

Yes! We offer returns within 10 days of receiving your order. The product must be unused and in its original condition. For full details, please visit our Return Policy.

5. Are your products safe for all dogs?

Yes! All our products are chosen with care to ensure they are safe and pet-friendly. Please read each product’s description and notes before use to make sure it’s suitable for your dog’s size and needs.

6. Do you ship worldwide?

Yes, we offer worldwide shipping! No matter where you are, we’ll deliver your order to your doorstep.

7. Can I change or cancel my order?

If your order hasn’t been processed yet, we may be able to update or cancel it. Please contact us at support@doggylo.com as soon as possible.

Still have questions?

Reach out to us at support@doggylo.com—we’re happy to help!