At Doggylo, we strive to deliver your favorite products as quickly and efficiently as possible. Below, you’ll find all the details about our shipping process, delivery times, and policies.

1-      Order Processing Time

All orders are processed within 2 to 3 business days (excluding weekends and holidays) before being prepared for shipment. Once your order is shipped, you will receive a confirmation email with tracking information.

2-      Shipping Time & Delivery Estimates

We ship worldwide! The estimated delivery time after dispatch is 7 to 12 business days, depending on your location and local customs processing. Please note that delays may occur due to unforeseen circumstances such as weather, customs clearance, or carrier delays.

3-      Free Shipping

Enjoy FREE shipping on all orders, no minimum purchase required!

4-      Tracking Your Order

.Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real-time.
Please note: The Tracking Number email may be sent a few days after your purchase to allow for processing time.
Didn’t receive a tracking email? Check your spam/junk folder or contact our support team.

5-     Multiple Shipments

For faster delivery, some items in your order may be shipped separately from different warehouses. This means you might receive multiple tracking numbers and your items may arrive on different days. Rest assured, you will receive all your items.

6- International Orders

We ship worldwide! If you have any restrictions or special delivery requests, feel free to contact us before placing your order.

7-      Customs & Import Taxes

International shipments may be subject to customs fees, taxes, or duties imposed by your country. These charges are the responsibility of the customer, and Doggylo has no control over them.

8-      Lost or Stolen Packages 

If your tracking shows "delivered" but you haven’t received your package, please contact your local post office or shipping carrier first. If the issue persists, reach out to our customer support team at support@doggylo.com for assistance.

9-      Returns & Exchanges

For information on returns or exchanges, please refer to our Return Policy. 

If you have any questions about shipping, feel free to contact us at support@doggylo.com. We’re happy to help! Thank you for shopping with Doggylo! 🐾