Privacy Policy

Welcome to Doggylo! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our Shopify store (www.doggylo.com) or make a purchase from us.

By using our website, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services.

1. Information we collect

- Personal Information

When you interact with our store, we may collect the following:

1- Contact Details: Name, email address, phone number, and shipping/billing address.

2- Payment Information: Credit/debit card details (processed securely via Shopify Payments or third-party gateways like PayPal or Stripe). We do not store full payment details.

3- Account Information: If you create an account, we collect login credentials and order history.

4- Communications: customer service inquiries, feedback, and survey responses.

 - Automatically Collected Data

1- Device & Browser Information: IP address, browser type, operating system, and device identifiers.

2- Cookies & Tracking Technologies: We use cookies to enhance your shopping experience, analyze trends, and personalize content. You can disable cookies in your browser settings.

3- Website Usage Data: pages visited, time spent, referral sources, and purchase behavior.

2. How We Use Your Information

We process your data for the following purposes:

1- Order Fulfillment: Processing purchases, shipping, and returns.

2- Customer Support: Responding to inquiries and resolving issues.

3- Marketing & Promotions: Sending newsletters, discounts, and updates (only with your consent).

4- Improving Our Services: Analyzing trends to enhance user experience.

5- Security & Fraud Prevention: Protecting against unauthorized transactions.

3. Sharing Your Information

We only share data with trusted third parties when necessary.

-  Service Providers: Shipping carriers, payment processors, and marketing platforms.

-  Legal Compliance: If required by law (e.g., court orders, fraud investigations).

-  Business Transfers: In case of a merger or acquisition, customer data may be transferred.

We never sell your personal information to third-party advertisers.

4. Data Security

We implement industry-standard security measures, including

-  SSL Encryption: Secure data transmission.

-  PCI Compliance: Safe payment processing.

-  Limited Access: Only authorized personnel handle sensitive data.

Despite our efforts, no online system is 100% secure. Please protect your account credentials.

5. Your Privacy Rights

Depending on your location, you may have the right to:

1-  Access, correct, or delete your data.

2-  Opt out of marketing communications (unsubscribe link in emails).

3-  Restrict processing or request data portability.

4-  Complain to a data protection authority.

To exercise these rights, contact us at support@doggylo.com.

6. Cookies & Tracking Technologies

We use:

1-  Essential Cookies: Necessary for website functionality.

2-  Analytics Cookies: Google Analytics to improve performance.

3-  Marketing Cookies: Retargeting ads (opt-out via browser settings).

7. Children’s Privacy

Our store is not intended for children under 13. We do not knowingly collect their data. If you believe a child has provided information, contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with a revised Last Updated: July 17, 2025. Continued use of our services constitutes acceptance of the updated terms.

9. Contact Us

For privacy-related questions or requests, reach us at

📧 Email: support@doggylo.com

Thank you for trusting Doggylo with your pet’s needs!